Experienced in customer support, operational efficiency, and data analysis. Skilled at enhancing customer satisfaction, streamlining processes, and supporting continuous improvement initiatives across manufacturing and service industries.
Applied data analysis skills to improve operational reporting and support decision-making processes.
Provided support to customers, addressing inquiries and resolving issues to enhance their experience.
Utilized analytical thinking to troubleshoot issues and optimize processes in customer support and operations.
Worked with multiple teams to coordinate deliveries and implement continuous improvement initiatives.
INTOUCH CX
Leveraged experience and customer service skills to guide caller toward optimal support options., Helped coordinate deliveries for customers purchasing products and answered questions about missing shipments or delays.
GOODYEAR
Waste management committee representative focused on reducing material waste and optimizing production., Supports continuous improvement through Excel-SAP data automation using VBA to enhance operational efficiency.
Bachelor's Degree
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Managed multiple responsibilities efficiently, ensuring timely completion of tasks and project support.
