Josue - Workforce Management Supervisor with 10+ years in customer service and logistics

Utilized data to optimize staffing levels, improve operational performance, and support decision-making processes.

Managed and fostered professional growth of workforce teams across multiple roles and industries.

Applied in training, customer service, and cross-team collaboration to improve service quality and operational coordination.

Streamlined staffing and dispatch schedules to ensure coverage, punctuality, and customer satisfaction.

Reduced employee attrition rates through effective communication, training, and performance management., Managed a team of workforce analysts, fostering professional growth and development opportunities., Optimized staffing levels with data-driven analysis, ensuring appropriate coverage during peak...

Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture., Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch...

Provided ongoing coaching and support to WFM team members, fostering a culture of continuous improvement and professional growth., Adapted WFM approaches to accommodate seasonal fluctuations or special projects requiring additional resources or alternate staffing arrangements., Implemented staffing...