Experienced travel agent, bilingual adviser, and hospitality intern with a focus on customer satisfaction and operational support.
Delivered customer support in travel, hospitality, and financial service settings
Managed quotations, reports, and coordination tasks in travel and tour operations
Provided support and advice in English and Spanish for diverse customer needs
Assisted with transportation and service coordination for tours and hotel operations
World Travel & Tour
Prepare quotations., Sales reports., Customer service.
WEBHELP
Costumer service for Cash App users.
HOTEL REAL LA MERCED
Customer service (Phone, email, face-to-face)., Check in and check out., Breakfast service coordination.
ERICK TOURS
Customer Service., Cashier., Tour’s transportation coordinator.
Management and Tourism Development
English
Personal Computers Operator
High School
Elementary School
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Utilized Word, Excel, and PowerPoint to support administrative and reporting tasks
