Juan - Contact Center Supervisor with 9 years in customer service and leadership

Medellín, Antioquia, ColombiaRemoteen

Gained extensive experience across four companies in the contact center industry

Led and supervised customer service teams, ensuring smooth operations

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced customer service professional with leadership skills, adept at managing operations in contact centers, especially for US-based clients.

Enhanced language skills through work with US-based companies and handling diverse inbound and outbound calls

Customer ServiceAdvanced

Provided high-quality support and assistance to customers through inbound and outbound calls.

Team LeadershipIntermediate

Supervised contact center teams, ensuring operational efficiency and client satisfaction.

Communication SkillsAdvanced

Effectively communicated with clients and team members, including handling language diversity.

Multilingual SupportIntermediate

Developed language skills through experience with US clients for enhanced customer interaction.

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