Juan - Customer Service & Data Analysis Specialist with 6+ years in support and operations

Utilized data reporting, visualization tools, and Excel to analyze and present data insights.

Provided direct support to customers and property owners, and managed customer service teams.

Supervised a team of 10 staff members, handled hiring, training, and performance monitoring.

Managed work orders, customer issues, and shipping arrangements to support logistics operations.

Specialized in auditing and improving property listings for a leading travel and home rental platform., Ensured accuracy, quality, and compliance of the content published on the platform., Provided direct support to property owners and managers.

Supported the management, processing, and analysis of data within the organization., Collected, cleaned, and maintained datasets., Assisted in generating reports and insights.

Ensured work orders are updated in real-time., Entered orders and registered the proper data., Managed customer service issues and supported all orders., Handled the packaging and preparing process before shipping to different worldwide destinations.

Managed a team of around 10 people., Monitored the service of the customer service agents., Provided tools and training for the best service and results., Created action plans, handled bonus structure, payroll, interviews, and recruitment of new talents.