Demonstrated experience with Contract Lifecycle Management.
Demonstrated experience with Legal Research & Analysis.
Demonstrated experience with Copywriting.
Demonstrated experience with Medical Coding.
Total Home Protection
Managed and optimized field service logistics by effectively coordinating and scheduling appointments for a nationwide network of technicians in the US based on customer home warranty applications., Significantly improved service delivery efficiency by utilizing analytical skills to assess technician availability, customer urgency, and geographic routing to minimize travel time and maximize daily service capacity., Leveraged strong negotiation skills to finalize service rates and schedules with independent contractors, ensuring prompt and cost-effective deployment of repair and maintenance personnel., Served as a crucial link between customers, the corporate office, and field technicians, ensuring clear communication regarding appointment times and service scope.
Vital Imaging Center
Managed and secured high-volume medical authorizations for diagnostic imaging procedures (e.g., MRI, CT scans) by liaising with a diverse range of US insurance providers., Facilitated and accelerated patient care by proactively engaging with doctors' offices and insurance companies to accurately communicate patient symptoms and clinical necessity for required procedures., Ensured compliance and accuracy by collecting, analyzing, and reviewing patient medical records and diagnostic data to confirm all required documentation was in order for the authorization process., Demonstrated expertise in medical coding with the ability to read and accurately interpret ICD-10 codes to support the authorization submission and appeal process., Served as a primary point of contact for patients, managing all inbound and outbound communication regarding the status of complex authorization requests, ensuring clear and timely updates.
Bachelor Degree
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Demonstrated experience with Legal Drafting.
Soluciones Palmira Law Firm
Served as the lead reviewer and drafter for a significant volume of corporate documents, contracts, and official correspondence in both Spanish and English, ensuring linguistic accuracy and compliance with relevant legal standards., Provided strategic legal oversight by continuously monitoring complex trade negotiations, advising clients on potential risks, and ensuring all agreements adhered to national and international commercial regulations., Specialized in the drafting and standardization of core legal documents (e.g., agreements, resolutions, internal policies) to fortify corporate structure and maintain regulatory compliance., Coordinated and participated in high-level meetings with clients, suppliers, and consultants, contributing key legal insight to guide strategic business decisions and contract finalization., Managed the trademark record lifecycle for corporate clients, including direct liaison and follow-up with the United States Patent and Trademark Office (USPTO) to ensure timely registration and protection of key assets.
Genesis FS Card Services
Consistently recognized as the Top Collector for four consecutive months. Directly responsible for the recovery of approximately $40,000 USD in past-due credit card debt, exceeding departmental goals., Successfully negotiated payment plans and settlements with customers, leveraging advanced persuasion techniques to maximize debt recovery while maintaining positive client relationships., Applied analytical skills to develop and implement key Metrics, KPIs, and goals used to evaluate team performance and drive strategic improvements in collections effectiveness., Generated comprehensive weekly and monthly performance reports using Microsoft Excel, presenting actionable insights and findings directly to management., Developed and delivered formal training programs for new collections agents, transferring specialized knowledge and best practices to ensure rapid team ramp-up and consistent performance.
Rob Levine and Associates
Managed and maintained highly confidential client files for a high-volume caseload of Social Security Disability (SSD) and Personal Injury claims, ensuring all required legal and medical documentation was accurately processed and organized., Served as the primary client liaison, providing timely and empathetic communication regarding the status of sensitive SSD claims and procedural next steps, fostering trust and managing expectations throughout the case lifecycle., Conducted thorough review and audit of all initial and supplemental client paperwork to ensure strict adherence to Social Security Administration (SSA) submission requirements, minimizing potential processing delays., Facilitated internal team efficiency by preparing case materials for hearings and internal review, and actively participating in team meetings to provide accurate case status updates.
Extensis HR
Conduct critical analysis of PEO (Professional Employer Organization) data, specifically focusing on the accurate tracking of employee additions and terminations to ensure strict regulatory compliance and reporting integrity., Prepared and filed comprehensive client reports, leveraging advanced Excel features, including Pivot Tables, to synthesize large datasets and generate clear, actionable business intelligence for internal stakeholders., Led the review and internal auditing of tasks across multiple operational teams, ensuring adherence to established protocols and identifying areas for process improvement and efficiency gains., Directly managed the administration and compliance requirements of the ESAC (Employer Services Assurance Corporation) program, maintaining the firm's accreditation and trust standards., Participated in and led team meetings, presenting analytical findings and project updates to drive improvements in licensing protocols and overall team performance.
