Dedicated professional with over 8 years of experience in quality control, compliance, and customer service across financial, telecommunications, and logistics sectors. Skilled at enforcing regulatory standards, enhancing process quality, and coaching teams for optimal performance.
Ensured loan processing and lending operations adhered to internal policies and external regulations.
Conducted quality inspections and audits, providing feedback to improve operational standards.
Resolved customer inquiries and complaints via multiple channels, achieving high satisfaction ratings.
Developed and maintained procedural documentation supporting quality audits and compliance.
Lending Tower
Reviewed loan applications for accuracy, compliance with internal and external regulatory policies, and verified client documentation., Monitored ongoing lending operations to ensure adherence to quality standards and escalated deviations., Oversaw debt relief strategies, negotiated with creditors,...
Hunter Warfield
Conducted quality inspections on documents being sent to ensure policy adherence., Reviewed, analyzed cases and provided feedback to staff and operations., Reported findings to department managers and provided feedback and calibration sessions., Collaborated with different departments to meet...
ATENTO & IntouchCX
Resolved customer inquiries and complaints via email and chat, achieving high satisfaction ratings., Provided support and resolved issues within set SLAs, improving efficiency., Applied sales techniques to strengthen customer relationships and drive revenue.
Telus International
Nutrition Sciences
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Coached team members on performance, supporting career development and skill enhancement.
Documented customer support processes, reducing customer support errors., Collaborated with training staff to implement activities and resources to support agents., Conducted regular feedback sessions and coached team members on career development., Implemented performance tracking systems to...
Lean Solutions Group
Developed and implemented strategies for handling international shipping, customs, and logistics., Coordinated with logistics teams to ensure timely and cost-effective delivery of products., Monitored orders and shipments to ensure timely delivery and accurate invoicing.
