Customer support technician with extensive experience in CRM, process optimization, and customer service at FedEx. Skilled in technical troubleshooting, data analysis, and team training, with a background in business management.
Provided technical support and customer service at FedEx, resolving inquiries and improving satisfaction
Streamlined and improved customer relationship management workflows to increase efficiency
Developed and enhanced reports to support data-driven decision-making
Identified and reported system defects to improve web platform performance
FedEx
Optimized CRM processes, streamlining customer service workflows by 15% within six months., Developed and improved reports, enhancing user experience by 25% through data-driven solutions., Analyzed and reported system defects, contributing to a 5% monthly improvement in web platform performance., Collaborated with cross-functional teams to enhance system functionality and data integrity.
FedEx
Resolved over 1,000 customer inquiries in six months, improving customer satisfaction., Reduced claim-related issues by 10% through proactive problem resolution., Trained and supported colleagues in administrative and CRM-related tasks, reducing errors by 5%.
Bachelor of Applied Business Management
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Trained colleagues in CRM and administrative tasks to reduce errors and improve team performance