Experienced in customer service, technical support, logistics, and hospitality across hospitality, cruise, and logistics sectors. Skilled in managing guest and client needs, supporting technical setups, and coordinating freight operations.
Extensive experience assisting customers and resolving queries across hospitality, telecommunications, and logistics sectors.
Worked in fine dining kitchens and cruise ship dining departments, supporting food service operations and guest interactions.
Developed and managed freight transport processes between the US and Honduras, ensuring smooth import-export activities.
Provided technical assistance for Comcast equipment installation and troubleshooting via customer support roles.
Grand Traverse Resort and Spa
Worked for 3 summer seasons in the service for kitchens of fine dining restaurants as a cook and as well with the guest on this prestigious resort located in Traverse city, Michigan of United States.
Startek
Worked providing customer service and technical support to customers from Comcast (Xfinity).
DPS Logistics
Worked as Customer service, Import and Export manager developing the whole process of transporting goods and freight from the United States to Honduras.
Holiday Inn Express (Honduras)
Worked as guest services host taking care and assisting guest with all their requests and needs.
Intern
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Shadowed guest relations functions on a cruise line, gaining insight into guest support and hospitality operations.
Convergys
Worked as SIK agent for Comcast, role in which my job was to help the customers to get their equipment installed giving them instructions on how to do it and providing customer service.
Celebrity Cruises
Started on the cruise line industry working as a utility cleaner washing dishes for Celebrity Cruises. While with Celebrity cruises did shadowing for Guest Relations and the Dining department.
Princess Cruises
Worked in several fine dining restaurants.
