Juan - Data Analyst with 3 years of experience in financial services

Applied statistical techniques to interpret complex datasets and generate actionable insights.

Utilized SQL to extract, manipulate, and manage data within relational databases.

Created interactive dashboards using tools like Tableau and Power BI for data visualization.

Built complex spreadsheets, pivot tables, and macros to analyze and report data efficiently.

Processed email information and analyzed data related to import containers for shipment from ports to warehouses or facilities, Assisted drivers via calls or texts, addressing concerns and providing instructions, Reported container issues via email and updated freight data in Excel, Ensured smooth coordination between stakeholders to optimize logistics operations

Addressed client issues adhering to company policies, particularly in the online casino sector., Focused on providing impactful solutions to enhance customer satisfaction.

Managed customer inquiries to resolve complaints, process orders, and provide information about products., Delivered positive customer experiences through effective communication.