Junior - Customer Service & Interpreter with 10+ years in call center industry

Escuintla, Escuintla, GuatemalaRemoteen

Interpreted for bilingual customer support and sales at Alorica.

Provided outstanding customer service across multiple roles including sales and technical support.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced customer service agent and interpreter with over a decade supporting call centers in Guatemala, fluent in English and Spanish.

Video Resume

Key Achievements

Gained extensive experience as a call center agent, handling inbound calls and interpreting tasks.

Skills

Customer ServiceAdvanced

Delivered effective support and resolution to customer inquiries in call center settings.

Interpretation & TranslationExpert

Performed English-Spanish interpretation for customer interactions, supporting bilingual communication.

Call Center OperationsAdvanced

Handled inbound calls, interpreted, and provided support as part of customer service teams.

Technical Support AssistanceIntermediate

Assisted with technical or repair-related customer inquiries, providing solutions and guidance.

Logistics & Shipping

Experience

Customer Experience Agent Best Buy

Alorica

10/31/2023 - 02/28/2025

Customer Service Specialist Bilingual

UNIFIN

09/26/2023 - 10/11/2023

Telephone Agent Home Advisor (Angi)

Intouch CX

07/03/2023 - 08/16/2023

Customer Experience Interpreter Agent Translator

Alorica

01/03/2022 - 07/02/2023

Shipping and Receiving Material

P3 Global Services

05/13/2011 - 11/28/2012

Assistant of Repairing Computer and Customer Service

Rook Ind.

Education

Dayton Heights

Virgil Middle School

Marshall High School

Guajome Park Academy

High School Diploma

Los Angeles Job Corps

Receptionist

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