Karla - Customer Service & Sales Specialist with 3+ years in client support and sales

Santiago de los Caballeros, Santiago Province, Dominican Republicen

Managed inbound calls and email support, resolving customer inquiries efficiently at OSA.

Handled incoming calls and closed sales in a single interaction, maintaining high conversion rates.

Published on CazVid

Summary

Experienced in inbound customer support and sales, specializing in effective communication, issue resolution, and CRM management. Skilled in Microsoft Office tools and Zendesk, with bilingual communication abilities.

Key Achievements

Advanced reporting and documentation skills using Microsoft Excel and Word; utilized Zendesk for ticket management.

Skills

Customer ServiceAdvanced

Managed customer inquiries via calls and live chat, providing effective solutions to ensure satisfaction.

SalesIntermediate

Handled inbound sales interactions, identified customer needs, and achieved sales targets.

Technical Support ToolsIntermediate

Utilized Zendesk for ticket management and tracking, enhancing customer interaction efficiency.

Office ProductivityAdvanced

Proficient in Microsoft Excel and Word for reports, documentation, and data management.

LanguagesAdvanced

Fluent in English and Spanish, facilitating communication with diverse customer bases.

Languages

Spanish(Bilingual)English(Bilingual)

Experience

Customer Service Representative

OSA (Outsourcing Staffing Advantage)

March 2025 - January 2026

Managed inbound calls and email support., Resolved customer inquiries and account issues efficiently., Advanced use of Microsoft Excel and Word for reports and documentation., Used Zendesk for ticket management and customer tracking.