Experienced in customer service, technical troubleshooting, process documentation, and support for technical products, delivering high client satisfaction.
Provided customer and technical support for diverse products and services, ensuring user satisfaction.
Resolved issues with Windows, Mac, iOS, and Linux systems, improving user experience.
Documented operational processes and created support materials for internal use.
Communicated technical information clearly to non-technical stakeholders.
Amazon Costa Rica
Collaborated with global teams to resolve issues and ensure high data quality., Documented processes and created support materials for internal users., Communicated technical information clearly to non-technical stakeholders.
Health Prime
Provided operational and technical support for medical billing processes., Identified inefficiencies and proposed improvements, reducing processing time by 30%., Produced documentation and reports to ensure process clarity and client trust.
Concentrix (Apple Project)
Delivered customer service and technical support in English for Apple clients worldwide., Troubleshot and resolved issues with Apple devices, accounts, and digital platforms., Assisted clients via phone, email, and chat while adapting communication to customer needs., Consistently achieved high...
High School Diploma
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Provided operational support and process improvements in medical billing environment.