L - Supervisor at CLINTONS with experience in retail operations and customer engagement

Skilled in building rapport, understanding customer needs, and delivering excellent service to enhance satisfaction.

Experienced in working effectively within teams to achieve sales goals and implement store initiatives.

Proficient in conveying information clearly via email and phone, ensuring effective internal and external communication.

Knowledgeable in stock management, visual merchandising, and implementing store-wide changes.

Competent in MS Office and general IT tools to support daily tasks and reporting.

Implemented and assisted in organizing the roll out of store wide changes from head office. Reorganizing the store as needed to promote particular products as the season required resulting in greater sales of target products. Mentoring and training new team members and new members of management. Prioritization and delegation to ensure all assigned tasks are completed. Cash handling responsibilities requiring precise attention to detail. Data entry into excel spreadsheets. Completing and filing health and safety and fire safety paperwork in line with legal requirements

Building rapport with new and returning customers. Monitoring the shop floor to ensure all areas are fully stocked and all displays are tidy and welcoming

Helped a variety of customers locate items they were looking for whilst successfully upselling personalized recommended products. Worked with a team of booksellers to achieve sales goals, and developed team working skills