Laura - Recruiter with 5+ years of talent acquisition and team leadership

Led teams across recruiting, sales, and customer service, focusing on performance and development.

Managed customer interactions, ensuring satisfaction and operational excellence.

Executed full-cycle recruitment across multiple industries, coordinating sourcing, screening, and onboarding.

Supervised and executed sales operations, including lead management and client relations.

Utilized various tools like Power BI, Excel, and ATS platforms for reporting and operational insights.

Managed full-cycle recruitment for multiple positions, serving up to 30 clients., Assigned sourcers, reviewed and pre-screened candidates, and coordinated interviews., Oversaw documentation, exam scheduling, and led a team of 12 Talent Acquisition specialists., Handled client experience, including intake calls and kick-off meetings., Utilized JobDiva, LinkedIn, Indeed, and various ATS platforms.

Established and led the inside sales department, transitioning from outsourced to in-house., Recruited and trained 10 sales reps, 25+ telemarketers, and 2 team leaders., Managed home security sales operations, including call handling and lead management., Used Five9 and Zendesk for sales and operations.

Launched and expanded the external department to attract US business and manage international patients., Recruited and trained sales executives in client communication and logistics., Established the company’s US market presence and coordinated lead and campaign effectiveness with the project manager., Used Kommo, Excel, and Ads for sales and marketing tracking.

Managed 15-20 customer service reps for a lease-to-own campaign, handling incoming calls., Conducted coaching, team meetings, and prepared reports., Achieved A-star team status for three months in attendance and customer satisfaction., Supported career growth for 5+ agents into management roles., Used Power BI, ECFR, Oracle, Excel, Slack, and Teams for reporting and communication.

Supervised a telemarketing team of 15, managing autodialing, lead qualification, and DNC compliance., Led a sales team of 20 in selling student loan products across the USA and Puerto Rico., Transitioned to Account Manager, handling client relations, contracts, and partnerships., Coordinated with clients to customize services and enhance satisfaction.

Supervised 15-20 team members in pre-qualifying individuals for plastic surgery and completing medical questionnaires., Managed reporting, coaching, 1:1s, and team meetings., Provided and filtered leads, ensuring quality and efficiency.

Led a team of 10 in managing insurance authorizations and appeals for medical procedures., Handled authorization approvals, denials, and negotiations with insurance companies., Supervised another team of 10 confirming patient appointments for various procedures across 4 facilities., Coordinated authorization and confirmation processes for operational efficiency.