Leidy - Customer Service & Event Logistics Specialist with 4+ years of diverse industry experience

Provided bilingual customer support, resolving inquiries and managing account-related requests efficiently.

Addressed account disputes and managed complex customer requests with effective solutions.

Organized and coordinated event operations, managing entry, exit, and logistics for large-scale events.

Utilized Microsoft Excel and digital tools for data management, transaction review, and process support.

Engaged effectively with customers, team members, and event personnel to ensure smooth operations.

Assisted customers with general inquiries., Updated personal information and managed password recovery., Guided users through processes on website and app., Managed payments and requests for cards and additional services.

Reviewed accounts and VISA customer transactions., Handled disputes related to unauthorized transactions., Processed and resolved daily case volumes., Proficient in Excel and VISA programs.

Performed as character in attraction shows., Supported event logistics and guest assistance.

Organized event logistics and access control., Coordinated internal and external event operations., Managed entry and exit of staff and collaborators.