Dedicated professional with over a decade of experience across customer service, account management, and logistics. Skilled in communication, problem solving, and client retention, with a proven record of managing operations and enhancing client satisfaction.
Delivered high-quality support and maintained positive client relationships across multiple roles.
Effectively facilitated information exchange with clients, providers, and team members in various campaigns.
Managed key accounts and client retention, ensuring service satisfaction and issue resolution.
Negotiated solutions to retain clients and meet sales targets in retail and service environments.
CCSI
Contacted medical providers to request and retrieve patient records., Verified and documented information to ensure accuracy., Maintained professional communication and confidentiality.
CREDSTART
Analyzed credit reports from the U.S. and Canada., Assisted clients in disputing inaccurate entries., Ensured proper documentation.
Carolina Logistics
Worked with freight brokers to match vehicle types to transport needs., Provided real-time updates on locations and ETAs., Maintained strong client relationships.
Alorica
Guided Amazon drivers with delivery instructions., Clarified routes and resolved issues., Strengthened communication skills.
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Resolved route and operational issues for clients and internal teams, enhancing workflow and satisfaction.
Beliveo
Retained clients by offering solutions and alternatives., Reduced cancellations through negotiation., Developed product knowledge and service skills.
Vino x Vino
Promoted from assistant to store manager., Managed operations, inventory, and staff., Met sales targets consistently.
Walmart Supercenter
Promoted during tenure., Developed customer service skills., Maintained efficient checkout operations.
