Experienced customer service representative with 4 years in call centers, including supervisory roles and bilingual capabilities learned in the US. Skilled in supporting diverse customer needs and improving service quality.
Provided support and assistance to customers in a call center environment.
Communicated effectively in English and Spanish with clients and team members.
Handled daily call center tasks and managed customer interactions professionally.
Supervised team members and mentored new staff in customer service procedures.
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Learned English in the United States to enhance bilingual customer support capabilities.
