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Competencies
Experiencia demostrada en Excel.
Experiencia demostrada en Word.
Experiencia demostrada en PowerPoint.
Experiencia demostrada en Outlook.
Experiencia demostrada en Work under pressure.
Education
Languages
Summary
Perfil profesional
Experience
Bilingual Operation Agent
Providing support via email to foreign clients. Following standardized guidelines and policies. Ensuring compliance with the monthly goals of the line and the campaign.
Bilingual Team Lead
Leadership of work teams. Guaranteeing the optimal fulfillment of responsibilities of each individual. Covering the development of the members of the company.
Backup Bilingual Account Manager
Ensuring smooth client communication and service continuity. Working closely with supervisor teams. Maintaining direct contact with clients.
Bilingual Workforce Junior Analyst
Providing the operation with weekly reports of metrics. Analyzing data from different bases. Managing the organization of staff hours.
Back up Bilingual Workforce Senior Analyst
Analyzing key business data to support decision-making. Participating in client meetings. Collaborating with internal teams.
Bilingual Case Manager
Managing a diverse caseload within a law firm environment. Coordinating legal documentation and client communications.
Clinical Psychology Intern
Carrying out individual therapy process. Immediate assistance in crisis situations. Creation and implementation of workshops.
Organizational Psychology Intern
Managing the selection process. Review of psychometric tests.