Linda - Data Analyst with 5 years of experience in financial services

Utilized SQL for querying, data extraction, and database management within analytical projects.

Created dashboards and visual reports to communicate data insights effectively to stakeholders.

Managed and analyzed large datasets in Excel using pivot tables, formulas, and data tools.

Leveraged Python for scripting data processing tasks and automating workflows.

Provided customer support to English-only and bilingual clients via chat, email, and phone., Utilized tools such as Salesforce, and Google Workspace to manage interactions, coordinate with teams, escalate and track issue resolution., Maintained high client satisfaction by responding with empathy, clarity, and cultural awareness in both English and Spanish.

Engaged English-speaking customers through inbound and outbound calls, focusing on product education, personalized solutions, and closing sales., Built strong rapport with clients by actively listening, addressing objections, and tailoring recommendations to meet individual needs.