Experienced in luxury retail sales, technical device support, healthcare billing, and customer engagement. Skilled in troubleshooting, visual merchandising, and team collaboration across diverse sectors.
Provided high-quality customer support, including troubleshooting, engagement, and resolving inquiries across multiple industries.
Executed retail sales strategies for luxury and premium products, focusing on guest relations and visual presentation.
Supported technical devices and software, resolving issues over phone, chat, and email, and training users on updates.
Managed appointment scheduling and processed insurance payments, ensuring accuracy and customer satisfaction.
Heinemann
Sales associate specializing in premium products including Hermès leather goods., Engages guests with personalized service and supports visual merchandising.
Harding Brothers
Sales associate for a diverse range of retail products onboard., Luxury watch specialist., Achieved strong sales results and maintained high visual standards.
Sitel
Appointment scheduler for United Health Care., Processed billing and insurance payments while ensuring high customer satisfaction.
Concentrix
Supported Microsoft Surface and Windows devices through phone, chat, and email.
Tourism Business & Administration
Bachelor
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Supported visual merchandising efforts to enhance retail product presentation and customer engagement.
Sitel
Troubleshooting internet, modem, cable and phone services., Served as trainer for new and existing product updates.
Accedo Technology
Handled customer orders, gift card redemptions, and inquiries over the phone.
