Lodwing - Data Analyst with 5 years of experience in financial services

Utilized statistical techniques and tools to analyze financial data and generate actionable insights.

Created dashboards and reports in Excel to visualize key business metrics for management review.

Managed and extracted data from SQL databases to support analytical projects.

Worked with different departments to gather requirements and deliver analytical solutions.

Prepared and cleaned large datasets to ensure high data quality for accurate analysis.

Continued supporting international clients with focus on lead qualification, prospecting, and customer engagement., Applied experience from Vrbo to build relationships, manage pipelines, and align solutions to client needs., Collaborated with internal teams to ensure smooth onboarding and sales handoffs.

Provided front-line support for Vrbo users, resolving platform navigation issues and syncing problems., Guided property owners and travelers through listing processes and troubleshooting technical issues., Handled inquiries via phone and chat, ensuring resolution of access, listing visibility, and booking concerns., Collaborated with internal technical teams to escalate platform-related bugs or complex cases.

Delivered English-language support to international Binance users., Resolved technical issues with account access, identity verification, and platform errors., Navigated user escalations while maintaining security protocols and data integrity., Documented cases through support systems and provided timely follow-ups.

Provided frontline assistance on online banking for Canadian clients., Resolved login issues, guided through platform navigation, and supported general financial inquiries., Escalated and documented complex cases, ensuring compliance with data privacy standards.

Promoted and sold satellite radio services, handled billing inquiries and feature activations.

Supported users on Expedia's US travel platform with booking issues, flight changes, and account troubleshooting., Assisted customers with site navigation, mobile app functionality, and profile recovery., Investigated sync and visibility issues between listings and platforms., Handled both inbound calls and live chat support with attention to KPIs and customer satisfaction.

Supervised fraud validation team for online airline ticket purchases., Trained staff on fraud detection tools and escalations.

Reviewed and approved online transactions for airline tickets, ensuring data accuracy.