Lorena - IT Project Manager with 10+ years of experience leading software development teams

Led end-to-end management of IT projects, overseeing schedules, resources, and deliverables.

Orchestrated phases of software development including planning, execution, and testing.

Facilitated communication between technical teams and clients, ensuring alignment on project goals.

Led diverse development teams to achieve project milestones and foster collaboration.

Provided remote customer support and administrative assistance for legal services., Managed incoming inquiries, followed up with clients, and maintained accurate records., Assisted clients by managing and resolving their issues through the ticketing system., Assigned each case to the appropriate internal department for timely follow-up., Processed payments related to attorney legal representation services., Maintained accurate records of client interactions, case progress, and billing information., Ensured clear and professional communication between clients, legal staff, and administrative teams.

Resolved customer issues regarding television and internet services., Provided technical support and billing assistance in a high-volume call center.

Delivered customer service by facilitating the purchase and electronic delivery of gift cards, troubleshooting client issues, and providing clear usage guidance.