Experienced in call center operations, problem resolution, and documentation management with strong communication skills.
Effectively communicates with customers and team members to resolve issues and present information clearly.
Ensures proper documentation, archiving, and management of records for operational efficiency.
Assists in leading team initiatives and supports collaborative efforts within the workplace.
Identifies issues and implements solutions in customer service scenarios.
Alorica call center
Ingeniería en informática
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Utilizes Microsoft Office Word and other tools to prepare reports and manage documentation.
