Lugo Lugo Arias - Bilingual Custo... | Video Resume - CazVid

Lugo - Bilingual Customer Support & Logistics Coordinator with over 10 years of experience

Bogotá, Bogota D.C., Colombiaen

Provided bilingual support at Sutherland Bogotá, enhancing customer satisfaction and reducing resolution times.

Coordinated logistics operations at Lean Staffing, optimizing supply chain processes and increasing efficiency.

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Summary

Versatile professional with extensive experience in bilingual communication, customer service, and logistics. Proven ability to improve operational efficiency and deliver exceptional support. Adept at bridging language gaps and streamlining processes in dynamic environments.

Key Achievements

Delivered accurate bilingual interpretation services, facilitating seamless communication in diverse settings.

Skills

Bilingual CommunicationExpert

Exceptional ability to communicate effectively in English and Spanish across customer service and technical support roles.

Customer ServiceAdvanced

Skilled in addressing client needs and resolving issues promptly, ensuring high customer satisfaction.

Logistics CoordinationIntermediate

Experienced in managing logistical operations, optimizing workflows, and ensuring timely delivery.

Technical SupportAdvanced

Proficient in troubleshooting technical issues and providing bilingual support in tech environments.

Languages

Español

Experience

Bilingual interpreter

Bilingual services

March 28 2022 - current

Logistics coordinator

Lean Staffing- Perfiles y soluciones logísticas

November 06 2019 - October 1 2021

Bilingual Tech support consultant

Sutherland Bogotá

June 10 2016 - current

Bilingual agent

SITEL

December 05 2014 - Current

Bilingual agent

ISAGENIX

January 2014 - June 2014

Bilingual agent

Convergys

June 2011 - June 2012

Education

Brigham Young University

Pathway Program

July 2014

Politécnico Grancolombiano

Industrial Engineering

Completed Aplazado

Fundet Ecuador

Técnico en refrigeración y linea blanca

Completed December 2012

Instituto Educativo Juan Lozano y Lozano

Bachiller Academico

Completed December 2005

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