Results-driven data analyst with over 5 years of experience in financial institutions. Skilled in data collection, analysis, automation, and reporting to support strategic decision-making.
Applied statistical techniques and data visualization tools to interpret complex datasets.
Designed and optimized queries for large-scale data retrieval and reporting tasks.
Utilized advanced functions and macros for data manipulation and analysis.
Presented insights to stakeholders and prepared comprehensive reports.
TRAX RETAIL
Lead recruitment and selection processes, enhancing team quality and reducing time-to-hire significantly., Coordinated and optimized project timelines, ensuring full adherence to client deliverables., Strengthened B2B relationships, increasing client satisfaction scores through strategic account management., Developed comprehensive training materials, improving new hire productivity noticeably., Facilitated seamless communication between clients and internal teams, ensuring consistent project updates and reporting.
SITEL NICARAGUA
Resolved technical support inquiries efficiently, achieving high customer satisfaction rates., Implemented security protocols, reducing account breaches effectively., Provided comprehensive technology support, enhancing client experience and retention.
ENS CORP & CSR SOLUTIONS
Delivered real-time interpretation and translation services, ensuring complete accuracy in bilingual communications., Enhanced client interactions by providing clear and concise translation services.
BACHELOR'S DEGREE
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CONCENTRIX NICARAGUA
Provided account security and technology support, achieving top performance metrics in resolution time., Enhanced customer service experiences, receiving consistent positive feedback.
EL GUEGUENSE, FURNITURE FACTORY
Optimized the acquisition process, reducing costs through effective supplier negotiations., Implemented inventory management strategies, maintaining optimal stock levels and reducing waste., Conducted cost analysis and process optimization, enhancing overall operational efficiency., Boosted sales through strategic marketing and client engagement.
