Luis - Customer Support & Content Moderation with 4+ years of experience

Handled customer inquiries, complaints, and support across healthcare, vehicle, and technical domains via multiple communication channels.

Evaluated and classified social media content according to platform policies, removing violations and escalating complex cases.

Diagnosed and resolved hardware, software, and network issues for diverse technical products via phone, email, and live chat.

Ensured documentation and support actions adhered to FDA and internal protocols, particularly in pharmaceutical guidance.

Provided guidance to consumers on the proper use of medications, strictly following the usage instructions established by the pharmaceutical company under FDA supervision., Delivered support to customers reporting product quality issues, ensuring accurate documentation and resolution procedures.,...

Evaluation and classification of content according to platform policies, Identification and removal of posts that violate usage guidelines, Escalation of complex cases to higher-level teams or departments, Collaboration with other moderators to ensure consistency in moderation

Provide technical support and resolve issues via phone calls, emails, and live chat, Diagnose and troubleshoot hardware, software, and network problems, Stay up to date with knowledge of company products and services, Guide users through detailed steps to resolve issues