Luis - Customer Service Professional with 5+ years in service delivery

Cali, Valle del Cauca Department, ColombiaRemoteen

Managed inbound and outbound logistics ensuring timely product deliveries.

Handled customer inquiries related to shipping, installation, and service coverage efficiently.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in managing customer inquiries, coordinating logistics, and providing administrative support to ensure high service standards.

Video Resume

Key Achievements

Coordinated schedules and communication between customers, technicians, and suppliers to ensure seamless service.

Skills

Customer ServiceAvanzado

Provided high-quality customer support, resolving inquiries and issues promptly.

Logistics CoordinationIntermedio

Scheduled and managed transportation, delivery routes, and appointment logistics.

Data Entry & Record KeepingIntermedio

Maintained accurate customer, order, and payment records in internal systems.

Communication & Interpersonal SkillsAvanzado

Effectively communicated with customers, technicians, and suppliers to coordinate activities.

Problem Solving & Conflict Resolution

Experience

Customer Service Representative

Sutherland Global Services

February 2023 - August 2025

Oversaw inbound and outbound logistics operations, ensuring the on-time delivery of products and optimizing supply chain efficiency., Coordinated transportation schedules and routes, ensuring timely nationwide deliveries and minimizing delays., Addressed customer inquiries and concerns related to...

Back Office &amp; Case Management | Billing &amp; Collections | Data Entry

Sutherland Global Services

March 2022 - October 2022

Provided detailed product and service information to customers, addressing inquiries and offering tailored solutions., Consistently maintained high levels of customer satisfaction by resolving issues promptly and professionally., Engaged in continuous customer service training to refine skills,...