Experienced customer service agent skilled in handling inquiries, resolving complaints, and managing claims within healthcare and telecom industries. Proven ability to collaborate with internal teams and deliver customer-focused solutions.
Provided comprehensive support to healthcare and telecom customers, resolving inquiries and complaints efficiently.
Diagnosed issues related to billing, claims, and customer concerns, designing effective solutions.
Managed claims adjustments and rectifications for healthcare insurance clients.
Effectively communicated complex information to customers, ensuring clarity and satisfaction.
EVERISE COLOMBIA SAS
Addressed customer inquiries, complaints, and questions related to benefits and billing., Provided assistance to Medicare affiliate callers, ensuring the resolution of members' needs by designing optimal solutions., Collaborated daily with internal departments, including accounting, field...
OPTUM GLOBAL SOLUTIONS COLOMBIA
Handled customer inquiries, complaints, billing questions and payment extension/service requests., Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions., Interfaced daily with internal partners in accounting, field services, new business,...
TELEPERFORMANCE COLOMBIA
Handled incoming calls from Providers and Members, responding to inquiries, resolving problems and correcting claims and benefits errors., Provided quotes and executed online policy changes for Providers and Members.
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