Luis has over 14 years of experience in call center, technical support, and logistics software training, specializing in supporting strategic supply chain accounts.
Provided technical support and training on logistics software such as Magaya, facilitating client operations
Delivered customer and technical support for over 14 years across diverse call center roles
Managed client accounts, resolving issues and maintaining relationships with key clients
Coordinated with logistics providers and internal teams to streamline supply chain processes
Emergia
Allus
Teleperformance
This Bud's For You S.A.S
BPOGS
RAM BPO
Administración Portuaria-Comercio Exterior
Discover other professionals with similar experience
Conducted training sessions on logistics software for various stakeholders, enhancing operational efficiency
Provide training to NVOCCs, Air, Ocean, Ground Carriers, 3PLs, Warehouses, Wholesalers, and Freight Forwarders on how to use the Magaya software, teaching logistics, inventory, accounting, customs.
RAM BPO
Handle the pain points of assigned accounts, follow up weekly, provide advice, and re-training, working with the DevOps team to ensure client needs are met.
