Dedicated data analyst with over 5 years in financial services, skilled in data modeling, visualization, and stakeholder engagement. Proven track record of enhancing operational efficiencies and supporting strategic decisions.
Applied statistical methods and data mining techniques to interpret complex datasets and support business decisions.
Designed and maintained databases, wrote complex queries to extract and analyze data efficiently.
Created dashboards and visual reports using tools like Tableau and Power BI to communicate insights clearly.
Collaborated with cross-functional teams to gather requirements and present data-driven insights effectively.
MONSTERCONNECT
Managed and responded to 100+ customer and audience interactions weekly across social platforms, ensuring timely, empathetic, and brand-aligned communication., Wrote customer-facing copy and messaging that improved engagement rates by 35% and strengthened audience trust., Resolved inquiries, feedback, and complaints with a 95% response satisfaction rate, supporting retention and brand reputation., Created and edited short-form and long-form video content optimized for customer engagement and clarity., Maintained consistent brand voice while coordinating multiple content and communication workflows remotely.
MULHOLLAND BRAND
Produced digital ads and video content that increased campaign engagement by up to 40%., Collaborated cross-functionally to translate brand goals into clear, customer-focused messaging., Supported social media channels by monitoring comments, responding to messages, and flagging customer issues for resolution.
TEAMUP MEDIA
Led client communications and project coordination, managing expectations and delivery timelines., Provided direct client support, resolving concerns and revisions efficiently to maintain long-term relationships., Helped grow client retention through responsive communication and reliable service delivery.
Bachelors
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OPART MEDIA
Delivered end-to-end production and post-production services while managing ongoing client relationships., Acted as primary point of contact for clients, handling inquiries, feedback, and issue resolution., Improved workflow efficiency by 30% through better scheduling and communication processes.
AVANZA LOGISTICS
Supervised load coordination operations, managing high-volume schedules and time-sensitive requests., Communicated with drivers, brokers, and customers to resolve issues and maintain service continuity., Reduced scheduling errors by 25% through improved tracking and follow-up procedures.
CITECH
Supervised customer service representatives handling LTL shipment inquiries and issue resolution., Managed escalations, de-escalating customer concerns and ensuring timely solutions., Improved customer satisfaction scores through coaching, quality control, and process adherence.
FREELANCE EXPERIENCE
Provided video and audio production services for corporate clients, including Standard Fruit Company., Coordinated directly with stakeholders to understand requirements, deliver revisions, and meet deadlines., Maintained high client satisfaction through clear communication and responsive support.
