Dedicated professional with experience in customer support, team supervision, and employee engagement initiatives. Skilled in training, legal support, and communication strategies to enhance organizational performance.
Proficient in addressing customer inquiries, resolving issues, and ensuring high satisfaction levels.
Experienced in monitoring team performance, providing feedback, and fostering a productive work environment.
Skilled in developing internal communications and promoting company culture initiatives.
Assisted in legal research, case summary compilation, and supporting legal document preparation.
Foundever
Supervise and monitor agent performance scores, ensuring adherence to established standards and metrics., Provide continuous feedback to agents to enhance service quality and customer satisfaction., Analyze performance reports and results to identify areas for improvement and coordinate improvement strategies., Coordinate training and coaching sessions to support agents' ongoing skill development., Implement and monitor processes to optimize team productivity and ensure operational efficiency., Collaborate with other departments to align objectives and improve overall call center performance.
Foundever
Led communication initiatives for the MAX program, collaborating with the HR team to promote company culture and enhance employee engagement., Created and distributed internal newsletters, providing employees with key updates, news, and program highlights., Developed content for internal communications, including event promotions, employee spotlights, and cultural initiatives., Coordinated and executed communication strategies for company-wide events and activities, ensuring alignment with organizational values and objectives., Partnered with cross-functional teams to ensure seamless communication across the company and foster a positive work environment.
Johnson Law Group
Conducted legal research and compiled case summaries, facilitating informed decision-making for legal strategies., Assisted in preparing and reviewing legal briefs, motions, and other court documents, ensuring accuracy and compliance with legal standards., Maintained and organized case records, correspondence, and evidence, streamlining office operations and enhancing accessibility., Responded to client inquiries via phone and email, providing timely and accurate information to ensure effective communication and client satisfaction., Managed client communications, ensuring a high level of professionalism and confidentiality while addressing concerns and coordinating follow-up actions.
High School Diploma
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