Servicio en soporte técnico, gestión de accesos, y atención a usuarios en entornos de TI y telecomunicaciones. Capacidad para resolver incidencias y mejorar procesos internos mediante comunicación efectiva y habilidades técnicas.
Proporciona soporte técnico en hardware, software y plataformas digitales, garantizando atención efectiva para usuarios y clientes.
Administra cuentas y accesos en sistemas como IAM, office365, y Citrix, asegurando la seguridad y productividad.
Responde a consultas y problemas a través de diversos canales, asegurando la satisfacción y resolución oportuna.
Colabora en análisis y resolución de incidencias, aportando conocimientos en entornos corporativos de TI.
THE FUNCTIONARY MX
Service Desk For insight, Technical support: Resolve a wide range of hardware and software issues, including operating systems, Microsoft Office, email, and peripherals., User assistance: Troubleshoot problems like password resets and user access issues., Communication: Respond to user inquiries...
IBM Campus el Salto Jalisco
Level 1, HR new users update, Help employees to manage Kroger Store Apps, Assist users to trouble signing in on Kroger.com or the Kroger App
TATA Consultancy Services
Azure Active Directory Administrator Account management, Handheld devices management, Citrix remote computers and Apps running, Office365 account setup, VPN connection for high volume of employees during al 2019 Covid contingency
Dell / NTT Data
Act as point of escalation for IAM system user identity and access support issues., Access management, Provide IAM knowledge transfer and technical support to Service Desk & Operations Support teams, Support of maintenance and operations to the IAM toolsets.
Degree in Psychology as a educational specialty
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Facilita la gestión y soporte en plataformas como Kroger Store Apps y sistemas de streaming y cable.
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