Manuel - Web Developer with diverse technical support experience in telecommunications

Applied WordPress and front-end development skills to support website projects and troubleshooting.

Provided technical support for SAP, CISCO, and other systems, resolving hardware and software issues.

Communicated effectively with customers and internal teams to address technical problems and inquiries.

Consistently diagnosed and resolved technical issues across multiple support roles, demonstrating analytical skills.

Troubleshoot and help with relevant resources to identify bugs and defects, including clear replication instructions., Manage timely communications with internal and external parties., Create and distribute SAP documentation., Triage, investigate and resolve support tickets of all ranges of complexity, working independently, in conjunction with other support staff and internal and customer service departments., Technical support is provided to Nicaragua, El Salvador, Guatemala, Honduras, Belize, Puerto Rico and the Dominican Republic.

Used to work with Matrice., Diagnose, detect, and repair software or other system problems on a variety of cell phones., Identify problems and search for solutions to provide answers to customer questions using the given communication channel., Meet established individual and team performance goals, including customer service, productivity, and quality standards., Track the customer's issue until requests, transactions, information changes, technical support, or any other issues addressed by the customer are resolved.

Used to work with Matrice., Operates master consoles to monitor the performance of home computer systems, networks, and Internet routers/USB modems., Make data backups., Performs routine system startup and shutdown procedures and maintains control logs., Helps management mitigate recurring problems., Adheres to security procedures, guidelines, and change control requirements.