Experienced customer service specialist with over 14 years in telecom, collections, and tech support, currently employed at Privacy Experience (AT&T).
Providing support and solutions to customers in telecom, retention, and collections environments.
Assisting customers with technical issues related to telecom services.
Effectively communicating technical and billing information to diverse clientele.
Resolving customer complaints and technical issues efficiently.
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Managing multiple responsibilities including retention campaigns and collections.
