Maria - O2C & Accounts Receivable Supervisor with 10+ years in Financial Services

Guatemala City, Guatemala, Guatemalaen

Led operational coordination across multiple international teams, resolving technical and financial issues.

Managed a $100M USD portfolio across 137 accounts, overseeing financial data and complex processes.

Published on CazVid

Summary

Experienced supervisor with expertise in accounts receivable management, team leadership, and process optimization for global clients.

Key Achievements

Developed and documented SOPs for billing and AR teams, significantly improving process efficiency.

Skills

Accounts Receivable ManagementAdvanced

Handled billing, collections, and payment escalations to ensure smooth accounts receivable processes.

Team Leadership & TrainingAdvanced

Led and mentored teams, developed training materials, and assessed performance for operational improvements.

Process Documentation & SOP DevelopmentExpert

Created comprehensive SOPs for billing and AR processes, standardizing procedures and enhancing efficiency.

Financial Reconciliations & Escalation ManagementAdvanced

Managed complex reconciliations, escalated issues, and maintained high-level communication with key clients.

Experience

O2C &amp; Accounts Receivable Supervisor

HCL Technologies (Serving ExxonMobil Mexico)

April 2023 - Present

Led daily operational and executive coordination among teams in the U.S., Prague, Canada, and LATAM to successfully resolve technical and financial issues., Directly administered high-level escalation communications and resolutions with key B2B corporate clients (e.g., Walmart, Toyota,...

Performance Coach

HCL Technologies (Serving ExxonMobil Mexico)

April 2022 - April 2023

Developed training materials and SOPs from the ground up, focusing on quality control, training, and team skill development for the AR department., Assessed team performance and designed targeted improvement plans, showcasing strong abilities in talent management and continuous operational...

Senior Collector &amp; Team Lead

CAPGEMINI

May 2018 - April 2022

Promoted to Team Lead for Canada operations, responsible for managing workflows, handling escalations, and mentoring new team members., Managed complex reconciliations and direct communication with high-priority U.S. government and corporate accounts.