Experienced professional in designing and delivering training programs across manufacturing, healthcare, and customer service sectors. Skilled in bilingual instruction, curriculum development, and stakeholder collaboration to enhance workforce capabilities and operational efficiency.
Designed, developed, and executed training programs across manufacturing, telecommunications, and customer service domains.
Fluent in English and Spanish, with experience in translation, bilingual training, and customer support.
Created lesson plans, training materials, and manuals for diverse audiences in multiple industries.
Provided bilingual support in high-pressure environments, resolving inquiries and improving client satisfaction.
Terranova Nearshore Solutions (Joint Production)
Design, develop, and implement training programs tailored to lean manufacturing principles, ensuring alignment with operational needs and continuous improvement goals., Conduct regular assessments using tools like skills matrices, surveys, and performance data to identify workforce knowledge gaps...
Pediatric Associates Family of Companies
Promoted a positive patient experience by actively listening and empathizing with their needs and emotions., Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns., Organized and detail-oriented with a strong work ethic.,...
Comcast Home security System
Developed lesson plans, instructional materials and written practice tests and training courses., Trained and mentored more than 700 new personnel hired to fulfill various roles., Developed effective training manuals, modules and teaching aids., Authored, updated and implemented training...
Bachelor of Education - BEd
Discover other professionals with similar experience
Trained and mentored over 700 employees and led cross-functional improvement projects.
Superprof
Assisted in the creation of bilingual marketing materials, ensuring accurate translations to reach a wider audience effectively., Developed strategies to perform accurate and consistent translations., Strengthened communication skills through regular interactions with others., Skilled at working...
Superprof
Created and implemented activities to foster critical thinking skills of students., Promoted culture of inclusion, respect and collaboration in classroom., Demonstrated strong organizational and time management skills while managing multiple projects., Utilized multimedia strategies and technology...
Quick Learning
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students., Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans., Led after-school tutoring sessions...
Netflix LATAM
Managed high call volume with exceptional professionalism and efficiency., Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly., Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.,...
