María - Product Manager with 8 years of experience in SaaS industry

Managed the entire lifecycle of SaaS products, ensuring each phase met strategic goals.

Applied Scrum and Kanban frameworks for efficient product development and team collaboration.

Conducted competitive analysis and user research to inform product features and priorities.

Facilitated communication between technical teams, management, and clients to ensure alignment.

Manage call center operations, including training and overseeing a team of 16-20 agents., Achieve team metrics, analyze productivity, and develop improvement plans., Facilitate promotions and collaborate with HR and IT departments to resolve operational issues., Work closely with other teams to ensure seamless staffing adjustments.

Planned, executed, and supervised maintenance and completion operations, focusing on gas wells, including Workover, well services, and rigless activities., Managed operational activities assigned by clients and coordinated logistics for field operations.

Executed and implemented drilling programs for conventional wells, ensuring their successful completion., Provided crucial support to personnel and controlled the movement of tools and staff on location, ensuring operational efficiency and safety adherence throughout the drilling process.

Executed, designed, and implemented a robust SST system for the transportation of hazardous goods, prioritizing safety and compliance., Coordinated shift schedules and on-route personnel to ensure smooth operations., Proactively addressed and resolved customer inquiries, feedback, and complaints (PQRS), enhancing overall customer satisfaction and retention.