Experienced in technical support, process documentation, interpretation, and legal assistance across healthcare, legal, and technical domains.
Provided customer assistance and technical support for home devices, handling support and replacement activities.
Performed bilingual interpretation for insurance, medical, and institutional communications in English and Spanish.
Documented and mapped processes, prepared flow diagrams, and contributed to security and compliance documentation.
Handled customer inquiries, technical analysis, and provided support across multiple roles and industries.
Intouch CX
Technical support and customer service for Google Nest home devices., Responsible for all support, review, and replacement processes for defective equipment.
Interpretation
Receiving information from insurance companies, hospitals, schools, government offices, and financial institutions in a specific language, either Spanish or English, for interpretation into the target language.
Laureate Sumadi
Documentation of processes from Sumadi's Security and Compliance area., Preparation of flow diagrams and process sheets based on the PDCA cycle.
LionBridge
Receiving information from insurance companies, hospitals, schools, government offices, and financial institutions in a specific language, either Spanish or English, for interpretation into the target language.
Bachelors Degree
High School
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Managed medical treatment processes, communicated with attorneys, and drafted legal documents in a healthcare and legal support environment.
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Impact BPO
Management of medical treatments., Direct communication with attorneys, receiving invoices, liens, and reports, managing client communications, and drafting legal documents.
