Marco - Customer Service Representative with 3+ years in retail and service industries

San José, San José, Costa Ricaen

Consistently achieved and exceeded individual and team sales goals by understanding customer needs and recommending suitable products.

Handled multiple communication channels including calls, emails, and chat, ensuring high customer satisfaction and issue resolution.

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Summary

Dedicated customer service professional with over 3 years of experience in retail, handling inquiries, sales, and client satisfaction. Skilled in communication, problem resolution, and product knowledge, committed to delivering a superior customer experience.

Key Achievements

Maintained comprehensive knowledge of products and promotions to improve service quality and assist customers effectively.

Skills

CommunicationExpert

Utilized active listening and clear communication to understand customer needs and provide effective assistance across different channels.

Customer ServiceAdvanced

Provided personalized support, resolved complaints, and maintained high satisfaction scores in fast-paced environments.

Sales & Product KnowledgeIntermediate

Recommended products based on customer needs, contributing to sales targets in retail settings.

Problem SolvingAdvanced

Addressed customer issues promptly, calming frustrated clients and ensuring resolution.

Experience

Representante de servicio al cliente

Foundever

07/2024 - 10/2024

Responder llamadas, correos electrónicos o mensajes de chat para atender preguntas sobre productos, servicios o políticas., Brindar asistencia personalizada a los clientes, comprendiendo sus necesidades y recomendando productos como mochilas, equipaje y accesorios para aumentar las...

Ventas / Servicio al cliente

Totto

11/2023 - 02/2024

Verificar el estado de la membresía de los clientes al momento de entrar a la tienda, asegurando que solo los miembros puedan hacer compras.

Cajero

PriceSmart

05/2022 - 05/2023

Procesar las compras de los clientes, manejar los pagos (efectivo, tarjeta, etc.), emitir recibos y asegurar una experiencia de pago fluida y eficiente.