Marco - Customer Service & Learning Specialist with 12+ years in Call Center Industry

Guatemala City, Guatemala, GuatemalaRemoteen

Supported customer satisfaction by resolving issues and practicing effective people skills at TELUS International.

Led facilitation of company's required content and supported diverse operational activities at TELUS International as a Learning Specialist.

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Summary

Results-oriented Customer Service and Learning Specialist with over 12 years of experience in call centers, specializing in technical support, customer relations, and training facilitation. Skilled in CRM systems, networking, and platform handling, with strong communication and leadership skills.

Video Resume

Key Achievements

Developed skills in technical support, CRM systems, and platform handling through extensive call center experience.

Skills

Customer ServiceAdvanced

Provided customer support and resolved issues at TELUS International and Alorica Guatemala.

People Skills & LeadershipIntermediate

Practiced leadership while supporting peers and sharing knowledge in team environments.

Technical SupportIntermediate

Handled tier one and tier two technical support, supporting VMware and ServiceNow platforms.

Training & FacilitationAdvanced

Facilitated company content and supported new employee onboarding and training.

Networking & IT Skills

Experience

COSTUMER SERVICE REPRESENTATIVE

TELUS INTERNATIONAL

OCT 2010 - SEP 2017

Practiced people skills, leadership and sharing knowledge with my peers while I supported as Floor Support., Taking supervisor calls to improve resolution oriented capabilities for customer satisfaction.