Marcos - Language Interpreter

Experiencia demostrada en English.

Experiencia demostrada en Spanish.

Experiencia demostrada en Customer Service.

Experiencia demostrada en Live Interpretation (English/Spanish).

Experiencia demostrada en Problem Solving.

Provided accurate English–Spanish interpretation services in real time.. Facilitated clear communication between clients and limited English proficient individuals.. Maintained confidentiality and complied with professional interpretation standards.. Demonstrated excellent listening, communication, and multitasking skills.

Assisted customers with security system inquiries, troubleshooting, and account-related concerns.. Delivered high-quality customer service while consistently meeting performance metrics.. Resolved customer issues efficiently through effective problem-solving.. Collaborated with team members to ensure customer satisfaction and service excellence.

Evaluated recorded and live calls to verify compliance with scripts and quality standards.. Provided feedback and coaching to customer service agents to improve performance.. Documented findings in quality reports and scorecards.. Participated in calibration sessions with supervisors to ensure consistency in evaluations.