Marian - Customer Service & Care Coordinator with 5+ years of industry experience

Handled customer inquiries, complaints, and feedback to foster loyalty and improve service quality.

Managed patient assessments, care plans, and team communication to support healthcare delivery.

Processed orders, verified details, and resolved discrepancies to ensure smooth transactions.

Interfaced effectively with customers, patients, families, and multi-disciplinary teams.

Maintained detailed records of customer interactions, care plans, and transactions.

Respond to customer inquiries via phone and email, Handle customer complaints and resolve issues promptly and effectively., Investigate and resolve customer problems, escalating complex issues to the appropriate department., Document customer interactions and maintain detailed records of inquiries, comments, and complaints., Build and maintain strong relationships with customers to foster loyalty., Gather customer feedback and provide insights to improve products and services., Work closely with other departments to ensure customer issues are resolved effectively.

Coordinate initial and ongoing assessments of patients, Develop and implement personalized care schedules in collaboration with healthcare providers, patients, and families., Ensure seamless communication and collaboration among all members of the healthcare team., Conduct regular follow-up calls or visits to assess patient well-being and address any concerns., Update care plans and documentation as needed based on patient status and feedback., Ensure compliance with relevant regulations, policies, and standards of care., Work closely with healthcare providers, social workers to ensure coordinated care., Communicate effectively with patients, families, and the healthcare team to share information and resolve issues.

Enter and process store’s orders in the salesforce system., Verify order details, including product availability, pricing, and shipping information., Ensure orders are processed in accordance with company policies and procedures., Communicate order status and any issues to customers and relevant internal departments., Resolve discrepancies or issues related to orders such as delays, incorrect shipments., Provide updates and proactive communication to store’s about their orders., Handle store’s complaints and work to resolve issues promptly and satisfactorily., Maintain accurate records of all orders, shipments, and related transactions.