Profesional guatemalteca con experiencia en salud, proyecto comunitario y atención al cliente, enfocada en mejorar servicios y resultados en organizaciones de alto impacto.
Experiencia en atención paramédica, promoción de la salud y gestión clínica en entornos variados.
Capacidad para planificar, administrar y ejecutar proyectos de salud y programas comunitarios.
Habilidad para educar, resolver dudas y mejorar la experiencia del cliente en diversos servicios.
Desarrollo de estrategias para lanzamiento y mejora de servicios en el sector salud.
RESCUE 911 GUATEMALA
Started as a sales person, transitioned to medical team, graduated as a paramedic assistant and health promoter, worked as a paramedic, clinic administrator, call center official, and doctor assistant.
POTTERS HOUSE ASSOCIATION
Developing health projects to improve population habits, administrating and planning an annual budget.
NCO GROUP
Educating customers about services, explaining prices and billing issues, gathering customer information.
INVERSIONES VILLAORO S.A.
Developing a commercial strategy to start a new line of business in the health program area.
Diploma
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GRUPO ATOM
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CONDUENT
Answering general questions regarding car rental services, extending rentals, booking reservations, processing modifications on existing reservations, supporting customer needs.
GROOVYTEK
Supporting elderly clients by scheduling and selling one-on-one sessions, leading the contracted customer service team.
