Marlon - Data Analyst with 5 years of experience in financial services

Heredia, Heredia Province, Costa Ricaen

Developed and implemented data models that improved reporting accuracy and efficiency.

Led a team to overhaul the company's data collection process, reducing errors by 30%.

Published on CazVid

Summary

Dedicated data analyst with 5 years of experience in financial services, specializing in data modeling, reporting, and visualization. Adept at translating complex data into actionable insights to drive strategic decisions.

Key Achievements

Presented actionable insights to stakeholders, influencing key business decisions.

Skills

Data AnalysisAdvanced

Proficient in analyzing complex datasets to uncover trends and insights for strategic decision-making.

SQLExpert

Extensive experience in writing optimized queries to extract and manipulate data from relational databases.

Data VisualizationIntermediate

Skilled in creating dashboards and reports to communicate findings visually to stakeholders.

PythonIntermediate

Utilized Python for data processing, automation tasks, and building custom analysis scripts.

Experience

Tech support Customer service representative

Convergys

JUL 2009 - JUL 2013

Provided high quality Customer service support via phone to a Internet , triple-play Service provider company via phone, Handling SLAs and metrics, Provided step by step troubleshooting guidance for quick resolutions, Provided assistance on porting phone numbers from Different companies requesting the required sensitive information while making sure the process completed successfully

CISCO TAC Networking Engineer

CISCO /Foundever

JUL 2014 - OCT 2025

Remote TAC tech support (web, chat, email, phone , Webex meetings(remote screen share, remote control)), Technical support and customer service, CISCO TAC Customer service CHAMP for customer satisfaction metrics, Acquired Strong hands-on expertise with Cisco Nexus core switches, including Layer 2 technologies configuration, troubleshooting, and performance optimization., Increased the metrics specially on the customer satisfaction statistics by providing a good quality service confirmed from different customers feedback.