Marvin - Customer Service Specialist with Bilingual Communication Skills

Guatemala City, Guatemala, Guatemalaen

Gained experience as a Bilingual Customer Service Representative at multiple companies, demonstrating adaptability across various clients.

Progressed to a Quality Assurance Supervisor role, overseeing service quality and team performance.

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Summary

Experienced bilingual customer service representative with supervisory experience in quality assurance and proficient in essential office systems.

Key Achievements

Developed proficiency in systems such as Microsoft Word, Power Point, and Internet for effective task execution.

Skills

Customer ServiceIntermediate

Provided bilingual support to clients, ensuring effective communication and issue resolution.

Quality AssuranceIntermediate

Supervised service quality in a supervisory role, maintaining standards and team performance.

Systems KnowledgeIntermediate

Utilized Microsoft Word, Power Point, and Internet tools for daily tasks and documentation.

Multilingual CommunicationAdvanced

Communicated effectively in bilingual (language not specified) settings across multiple companies.

Languages

Spanish(Native)

Experience

Bilingual Customer Service Representative

24/7.ai

March 5th, 2012 - March 15th, 2017

Bilingual Customer Service Representative

ALORICA

April 4th, 2017 - August 31st, 2017

Bilingual Customer Service Representative

TELUS INTERNATIONAL

November 20th, 2017 - November 14th, 2018

Bilingual Customer Service Representative

ICON SOLUTIONS

February 21st, 2022 - October 20th, 2022

Quality Assurance Supervisor

Panamericom Syncronetix S.A.

August 6th, 2019 - August 14th, 2024

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