Mauricio - Customer Service & Administrative professional with diverse experience

Handled customer inquiries, built loyalty, and assessed needs across various roles, demonstrating strong interpersonal abilities.

Provided administrative and managerial support in diverse organizational contexts, including report preparation and operational tasks.

Accurately entered, verified, and maintained records, ensuring data integrity and confidentiality in multiple roles.

Coordinated vessel arrangements, port schedules, and resource allocation for marine and warehouse activities.

Fluent in English and Spanish, skills utilized in translation, customer support, and communication roles.

Serving as a liaison between clients and users, communicating insights to the product team, gathering information from client meetings, producing reports, Updating, implementing, and maintaining procedures, monitoring project deliverables

Managed incoming calls, addressed customer inquiries, generated sales leads, assessed customer needs, met sales targets

Coordinated and executed ballast water evaluation services, managed resources, reported on equipment performance

Provided administrative and managerial support to the Puerto la Cruz branch office, prepared management reports

Supervised warehouse workers, reviewed task execution, managed PPE, verified PPE quality, maintained inventory, translated documents, coordinated with suppliers

Managed vessel arrangements, processed appointments, provided port information, coordinated with sub-agents, reviewed disbursements, managed pre-funding and invoices