Dedicated customer service professional with over 4 years of experience supporting international clients and banking customers. Skilled in communication, problem solving, and team collaboration.
Leveraged empathy, problem solving, and communication skills to support clients effectively.
Utilized assertive and empathetic communication to resolve client inquiries and complaints.
Addressed and resolved diverse customer issues in financial and banking sectors.
Worked with multidisciplinary teams to improve service quality and customer experience.
Taskus Bilingual BPO
Assistance and support for international clients, providing effective and personalized solutions to their inquiries, requests, and complaints related to financial services., Focused on offering a positive experience to each user, ensuring empathetic, clear, and professional communication, and...
Banking Sector
Assisted clients with a wide range of banking services, ensuring a consistently high standard of customer care., Effectively handled and resolved customer complaints by providing thoughtful, client-focused solutions.
High School Certificate
Cabin Crew Training Certification
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Adapted to various client needs and organizational processes in dynamic environments.
