Melisa - Software Developer with 5 years of full-stack experience in Web Applications

Utilized JavaScript extensively for front-end development and dynamic UI features.

Developed responsive web interfaces with React.js, enhancing user experience.

Built and maintained RESTful APIs for client-server communication.

Participated in Agile sprints and contributed to continuous integration and delivery processes.

Generated high-quality leads through outbound cold calling in U.S. and Canadian markets., Consistently ranked as a top performer in contact rate, conversions, and appointments set., Trained new agents on scripts, objection handling, and call etiquette., Supported recruiting, onboarding, and performance monitoring of new callers., Managed small teams, improving overall performance, productivity, and call quality., Used CRM platforms to track leads, update records, and optimize workflows.

Managed day-to-day business operations, including sales, marketing, and customer service., Developed and executed marketing strategies for customer acquisition and retention., Handled client communication, service delivery, and quality control., Strengthened administrative, organizational, and financial management skills.

Provided customer service, scheduling, and frontline support across multiple industries., Developed strong communication, problem-solving, and multitasking abilities.