Experienced customer service professional with over 13 years in call centers, skilled in tech support, billing, retention, and logistics. Known for quick learning, dedication, and focus on tasks.
Provided exceptional support in call centers, focusing on customer satisfaction and issue resolution.
Handled technical queries, assisting customers with troubleshooting and account issues effectively.
Supported logistics and customs operations, gaining initial exposure to international shipping processes.
Managed billing inquiries and maintained account information, ensuring accuracy and customer clarity.
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Effectively focused on tasks and adopted new skills quickly in dynamic environments.
